FAQ’S 2017-12-11T18:51:39+00:00


ResBall-FAQs-Header

Great FAQ, but my question still has not been answered…. 2015-11-09T20:50:46+00:00

Seriously?! Are you sure you read everything? If you have read all of the FAQs and STILL have questions please contact NYEdetroit.com or The Social Connection. Our friendly and informed staff will be happy to chat it up with you until all your questions are answered. We can be reached by phone at 248-543-1000 or by email at specialevents@thesocialconnection.com

Are group discounts available? 2017-12-06T22:25:59+00:00

Yes. If you are the ultimate social organizer and are in charge of organizing all of your friends, bring your party to ours and earn a few free tickets!  The group ticket packages are outlined below.

Option 1
Add 11 or more tickets to your cart and APPLY THE CODE PROVIDED AT CHECKOUT to receive your free ticket(s). For each 10 tickets you purchase, you receive 1 for free!

Option 2
Setup a group with us so your friends can each pay for their ticket individually, without losing out on the bulk order savings! Shoot us an email at NYE3@TheSocialConnection.com or call our offices (248)543-1000 and we’ll send you a coupon code to share with your group.

Will anyone under 21 be admitted? 2015-11-09T20:49:01+00:00

No – 21 and over only! Legal, picture ID is required (Passport, State ID, or Driver’s License).

Will tickets be sold at the door? 2015-11-09T20:48:36+00:00

It’s unlikely, as every year Resolution Ball SELLS OUT days in advance of the event. We expect to sell out well before New Year’s Eve so get your tickets early!

Can I pay with cash or check? 2015-11-09T20:48:09+00:00

Yes. If you would prefer to pay with cash or check, please contact us at 248-543-1000 to make arrangements or visit the Fillmore Theatre Box Office (only open on the days of shows). Check TheFillmoreDetroit.com for event dates and box office times.

What happens if I show up without my ticket? 2015-11-09T20:47:48+00:00

Unless your ticket is at will call you won’t get in! Tickets and a valid ID are absolutely required for all attendees – No Exceptions!

Are tickets refundable? 2017-12-11T18:22:58+00:00

Just like any concert at the Fillmore, all ticket sales to the Resolution Ball are final and there are NO REFUNDS. If you cannot attend and you have purchased your tickets via Live Nation/Ticketmaster simply give or sell your printed or printable tickets to another guest.

If you purchased your tickets from the Resolution Ball website/The Social Connection your tickets will be mailed to you and you will be able to sell or give them to another guest. If you purchase your tickets after December 20th and your tickets are being held at will call you can do a name change by sending your request in writing to specialevents@thesocialconnection.com by noon on December 30th.

How Long will Discounts Be Available? 2015-11-09T20:47:00+00:00

The countdown to NYE is fast approaching and there are all kinds of incentives to buy early. Group rates, as well as Corporate & Affinity Group discounts, WILL NOT be available as the countdown approaches, so book now and use the extra cash you save to tip your bartenders. Ticket prices go up in mid-December, so secure your tickets today!

Will ticket prices go up? 2015-11-09T20:46:36+00:00

Our tickets are always the best deal in town so we recommend buying early to ensure you get your tickets and take advantage of early bird pricing. Ticket prices go up in mid-December, so secure your tickets today!

What kind of music & entertainment will there be? 2015-11-09T20:46:00+00:00

Headliner & Cirque Style Entertainment Until 4am – with all the good stuff that makes you want to dance all night long!

On The Main Stage: DJ Tommy Holiday & Holiday Productions, along with DJ Cue, will be in the house to get the party started and keep you dancing. Ring in the New Year grooving to music from the decades, top 40, mash-ups, hip-hop, techno, a variety of current popular dance tunes, along with everyone’s favorites. The Detroit Circus Performers’ High Wire Aerialists – Acrobats – Illusionists – Fire Performers will display eye-popping entertainment for Detroit’s most unique NYE entertainment!!

At the State Bar (connected to the Fillmore): you can slow things down with live smooth Jazz & Blues music with keyboard player and local Jazz favorite Carey Heller.

Is seating available outside of the VIP section? 2017-12-11T18:22:58+00:00

Yes, although tables won’t be assigned or guaranteed. The Fillmore, as well as the State Bar, offer seating and cabaret-style tables for guests who need to rest between trips to the bar, food stations, and dance floors, but with our entertainment line-up you won’t spend much time sitting! We recommend the VIP ticket and arriving early to stake your claim.

Is it possible to guarantee seating? 2017-12-11T18:22:58+00:00

Yes! The only guaranteed reserved seating are the skyboxes on the Mezzanine level along with several VIP sections on the main floor. Read the details about the skyboxes above and contact us at NYEdetroit.com / The Social Connection at 248-543-1000 to reserve a table or private box – or email us at: specialevents@thesocialconnection.com.

VIP Open Seating – All VIP guests will have access to the Mezzanine level theatre seats that overlook the main floor, as well as access to the 3rd & 4th level Lounges with extra private VIP Bars and over 1000 theatre style seats! Grab a cocktail, rest your feet, and enjoy the show.

How many VIP tickets will be sold for Resolution Ball? 2016-12-20T19:51:03+00:00

Our VIP ticket is the hottest ticket in town for 14+ years running and the event is usually sold out by mid-December so don’t delay… if you snooze you’ll lose, so get your tickets early!

Can I reserve an “Ultra VIP Skybox” 2017-12-11T18:22:58+00:00

You sure can, but it’s limited to only 8 skyboxes (these are the opera boxes from days of the distant past) overlooking the dance floor. Skyboxes afford you the best seats in the house to watch the show, dance in your booth, or rest your feet and chill out from dancing all night. The skyboxes typically host 8-15 guests (8-10 seated), but seriously, if you are sitting you are not at the right party! You can invite your entourage to stop by and party at “your place”.

Interested? Contact us at NYEdetroit.com / The Social Connection offices at 248-543-1000 to reserve a table or private box – There are 2 options:

#1 – Reserve your skybox for $750 (reserve early, prices go up!) in addition to your tickets. This includes 2-3 bottles of Korbel Champagne. VIP tickets purchased separately. This is a great option if you have less than 10 guests or you want all of your “booth buddies) to purchase their tickets separately so you don’t have to front their tickets on your credit card.

#2 – The complete VIP package with skybox and 10 VIP All-Access tickets start at $1500 if you buy early. Skyboxes will sell at $1,750 and $1,950.

Call 248.543.1000 or email us at SpecialEvents@TheSocialConnection.com.

I’m an All-Access VIP – what do I get? 2017-12-11T18:22:59+00:00

The Fillmore’s exclusive Mezzanine level offers the perfect option for those wanting a premium experience on New Year’s Eve with a spectacular view of the main dance floor and full access to all the party has to offer. VIP Guests will enjoy preferred entry, shorter lines, private gourmet food stations, a 7-hour premium bar package, a complimentary champagne reception, midnight blast with all of the countdown festivities, midnight buffet with pizza, coney’s, and sliders, as well as 4 private bars and plentiful seating on the Mezzanine and Lounge level’s theater seating area.

How does the Premium Bar Package work? 2016-12-20T19:47:47+00:00

Our premium bar package is second to none! Since “open bars” are legally not allowed in Michigan, we distribute drink tickets that are redeemable for any beverage of your choice for the specified times. There is ample time and ample drink tickets for you to enjoy both alcoholic and non-alcoholic beverages throughout the event – your choice.   VIP guests will enjoy a 7-Hour Bar Package with 12 drink tickets. NYE Party Pass guests will enjoy a 5.5-Hour Bar Package with 9 drink tickets. 1 Drink Ticket is redeemable for 1 cocktail, beer, wine or non-alcoholic beverage of your choice.

Should I purchase a Party Pass or VIP ticket? 2015-11-09T20:41:14+00:00

There’s no right or wrong answer here as there is a ticket for everyone! With a VIP or Party Pass ticket you will enjoy a champagne fountain reception upon arrival. For those wanting more, a VIP ticket will gain you access to the Private VIP Mezzanine level for gourmet hors d’oeuvres from 8-9:30pm. Arriving early ensures an opportunity to secure prime seating as well as access to 4 private VIP bars on the Mezzanine and Lounge levels.

Will I be on camera? 2015-11-09T20:40:51+00:00

It’s very likely. We’ll have cameras and video circulating throughout the party all night long, so smile! Our video production team will be around the party for live steaming video of you and your friends partying like the rock stars that you are on 6 HUGE screens all around the Fillmore and the State Bar… Move over Lady Gaga & Katy Perry!

Are jackets required for guys? 2015-11-09T20:40:27+00:00

Jackets no, pants yes! Seriously, why not?! It’s NYE and whether you are attending with your special date, attending with your friends, or looking to find a lovely lady to kiss at midnight, chicks dig a sharp dressed man, so go ahead and splurge!

What should I wear? 2017-12-11T18:22:59+00:00

It’s New Year’s Eve…turn a few heads! It’s the night to dress to impress! For attire ideas take a look at the pictures from previous years which can be seen in our photo gallery. Suits, tuxedos, or sport coats are recommended but not required — this event is Black Tie optional and you get 50% off Tuxedo Rentals from our sponsors at PresidentTuxedo.com when mentioning Resolution Ball or NYEdetroit.com

What time do the doors open? 2015-11-09T20:39:33+00:00

It varies depending on the ticket you purchased.

Doors open at:
8:00pm for those with a VIP All-Access Pass
9:30pm for those with a NYE Party Pass

What do I do with my coat? 2016-12-20T19:46:11+00:00

To avoid lines upon arrival this year COAT CHECK IS COMPLIMENTARY FOR ALL GUESTS — Happy New Year! Please tip your coat-check staff– they are working hard on NYE to ensure you have a flawless evening. Shuttle buses will be heated so you can consider leaving your coat in your hotel room and avoid coat check all together.

What about parking? 2017-12-11T18:22:59+00:00

There are ample parking structures and reasonably priced public parking lots across the street, along the side street of Elizabeth and within 3 blocks of The Fillmore. If you stay at one of our host hotels (see the Hotel Page for details) — take the free shuttle buses… it’s easy, safe and convenient!

Will I be able to get a drink? 2015-11-09T20:38:01+00:00

You Bet! The Fillmore Detroit has some of the most skilled bar staff around. They are bartending professionals and there will be over 25 bartenders at 9 bars available to serve you!

What kind of crowd are you expecting? 2016-12-20T19:45:32+00:00

The Resolution Ball always draws an upscale crowd of young professionals mostly in their 20’s and 30’s from all corners of the country. It’s a great mix of singles and couples and an even male to female ratio.

How many people are expected to attend? 2015-11-09T20:37:04+00:00

The Main Floor and Mezzanine/upper levels of The Fillmore have a capacity of 1,950 guests. Ticket sales for The Resolution Ball will be limited to only 1,650 guests to offer our guests a premier New Year’s Eve Experience. We hope you are one of them!

What pre-event info should I know? 2015-11-09T20:18:54+00:00

Approximately 48 hours before the event, a detailed confirmation email will be sent to purchasers outlining important things to know for event arrival, check-in, and any special details that you should be aware of prior to arriving.

Will I get an email receipt? 2015-11-09T20:19:31+00:00

When you purchase your tickets from the Resolution Ball website your receipt will be emailed to you. If you do not get a receipt, please check your spam folder. If you are unable to locate it please call our office at 248.543.1000.

How do I get my Tickets? 2016-12-20T19:44:09+00:00

When you purchase at ResolutionBallDetroit.com you will receive a receipt for your purchase.  All orders purchased on or before 12/22/2016 will be mailed to the address on your order. Tickets purchased on December 23-31 will be held at will-call for pick up at the Fillmore upon your arrival. Will Call (located inside the Fillmore’s main doors) when the doors open. All tickets will be under the name of the purchaser – ID and receipt are required.

Tickets will be mailed out 12/23/16 to the address on your order. If you will not be at your billing address during this time be sure to send us an email with an alternate mailing address where you will be between Christmas and NYE or request your order to be held at will-call.

NOTE: All orders with Canadian Addresses will be held at Will Call under the purchaser’s name.

Can I still get Tickets? 2015-11-09T20:16:23+00:00

Yes, and it’s easier than ever! Tickets are selling quickly so don’t delay! When you place your order, you’ll get a credit card receipt sent to you via email.