All ticket sales are final. Regardless of the situation, no refunds will be issued. Venue and Talent are subject to change without notice and are not grounds for a refund. Extensive wait times in line at venues, inclement weather, natural disasters or family and/or medical emergencies are not grounds for a refund. Producer may offer a credit toward a future event with written notice. Tickets may not be exchanged for another event listed on the producer’s website without written consent of the Promoter. All event personnel have the right to refuse entry to any ticket holder, without a refund, for any reason at their discretion. Anything promised by a third party promoter that is not listed among deliverables included in the ticket description on the official event website, is not guaranteed by event producer and is not grounds for a refund.
If the producers of the event make voluntary decisions to cancel the event for any reason, a refund will be made in the amount the purchaser paid for tickets (minus order processing, service and delivery fees) using the same payment method used for purchase. If your event is postponed, purchasers will be contacted via email with the new date and time. Purchasers will have the choice to accept tickets to postponed events or get a refund described above.
Events may be canceled or rescheduled due to circumstances beyond producers control. Event producers are not responsible for any loss or damage as a result of substitution, alteration, or cancellation of an event and shall assume no liability whatsoever in the situation that an event is canceled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrences or any other circumstance that renders execution of event as impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labor strike, extreme weather, flooding, power outage, state of emergency, closure or cancellation mandates by local, county or state government, health emergency or other emergency. Should the event be canceled because of a fortuitous event or Act of God, the producer will not issue refunds and will make every effort to offer a substitution event or credit for future event in the amount of the amount paid for the face value of tickets purchased (minus order processing, service and delivery fees).
CRYSTAL BALLROOM & FOUNTAIN BALLROOM
Greetings NYE Party Goers!
We look forward to ringing in the new year with you and your friends at the *BEST* and longest running Annual NYE Party in the City!
We would like to clear up any confusion in regards to COVID POLICIES at the Masonic Temple.
The Private Rental Areas of the Masonic Temple, Including the Crystal & Fountain Ballrooms DO NOT HAVE ANY COVID RESTRICTIONS.
There is NO vaccination or negative Covid Test Results Required.
The Main Theater is operated by AEG who does have restrictions in place. We support their business model, however their policies to NOT affect our event.
Masks are welcome, but not required. If you are feeling ill or have recently been exposed to COVID please stay home and safe. If you have any questions please contact us:
Call or TEXT 248.543.1000
The NYE Detroit / Social Connection / Resolution Ball Production Team